Privacy Policy
Effective Date: June 1, 2025 · Last Updated: June 22, 2026
This Privacy Policy describes how lynxresort ("we," "us," or "our") collects, uses, and protects information from guests who access our complimentary Wi-Fi network at our short-term rental properties located in Florida. By connecting to our Wi-Fi network and submitting your information through our captive portal, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you connect to our Wi-Fi network, we collect the following information:
- Full name (first and last)
- Email address
- Phone number (optional)
- Device MAC address — the unique hardware identifier of the device you use to connect
- IP address — assigned to your device during your session
- SSID / network name — which property network you connected to
- Date and time of connection
- Marketing preferences — whether you opted in to receive promotional emails or SMS
- Stay context — inferred information about your visit (e.g., occasion, reservation dates) that may be provided through your booking or captured at sign-in
2. How We Use Your Information
We use the information collected for the following purposes:
- Providing Wi-Fi access — authenticating and authorizing your device on our network
- Guest experience — personalizing your stay and following up with relevant information about our properties
- Marketing communications — if you opted in, we may send you promotional emails, special offers, and updates about lynxresort properties. You may opt out at any time by clicking "Unsubscribe" in any email or contacting us at support@lynxresort.com
- SMS communications — if you opted in to SMS, we may send text messages about offers and news. Message and data rates may apply. Reply STOP to unsubscribe
- Personalized promotions — we may use stay context (such as a birthday, anniversary, or special occasion noted at the time of booking or sign-in) to send tailored offers that are relevant to your visit or to invite you to return for future occasions
- Security and network management — monitoring and protecting our network infrastructure
- Analytics — understanding usage patterns to improve our services
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers — trusted vendors who assist us in operating our network, sending emails or SMS, and managing guest data, bound by confidentiality agreements
- Legal requirements — if required by law, court order, or governmental authority
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
5. Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at support@lynxresort.com.
7. Children's Privacy
Our Wi-Fi service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Florida Privacy Notice
If you are a Florida resident, you may have additional rights under Florida law, including the Florida Digital Bill of Rights. We honor all applicable requests under state privacy law. Contact us at support@lynxresort.com to submit a request.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised effective date. Your continued use of our Wi-Fi network after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
lynxresort
Email: support@lynxresort.com
Website: lynxresort.com